Refund policy

Return & Refund Policy

At VYORA, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned in its original packaging
Include proof of purchase or your order number

For hygiene and safety reasons, we cannot accept returns of products that have been used, damaged by the customer, or returned without their original packaging unless they arrive faulty or defective.

Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at:

support@vyora.com

Please include:

Your order number
A clear photo or video of the product
A brief description of the issue

We’ll review your request and offer a replacement or full refund where appropriate.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item arrived damaged, defective, or incorrect.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it can no longer be cancelled and must follow the return process outlined above.

Non-Returnable Items

The following items cannot be returned: